The following are answers to the most common questions in the procurement process. If your question is not covered, please feel free to contact usOnline InquiryOr contact us through the contact information in the footer.
1、 What is the minimum order quantity (MOQ)?
There are significant differences among different categories: regular quantity products are usually single items20-50 pieces or one full containerRise up; The minimum order quantity for small items such as lighting fixtures and accessories is relatively lower. Please specify the target style when inquiring about the specific quantity, and we will provide the corresponding MOQ and tiered price.
2、 Does it support OEM/ODM customization?
- OEM：Produce according to the style and specifications you provide, and use your brand logo, packaging, and markings.
- ODM：Adjust the material, color, size, and craftsmanship based on our existing design.
- We support customization based on drawings and samples, OEM production, and customized packaging. We welcome design drafts, samples, or reference drawings for evaluation and quotation.
- Customized orders require confirmation of sampling before mass production can proceed.
3、 How long is the production lead time?
- Regular payment: Customized order confirmation and deposit payment upon receipt15-30 days.
- Customized version: Depending on the complexity of the process30-45 daysFor those that require sampling, an additional sampling cycle is required.
- Due to tight production scheduling during peak seasons (around Spring Festival, European and American stocking periods), it is recommended to place orders 2-3 weeks in advance.
- The transportation time for sea and air freight is detailed in the "Delivery Instructions".
4、 What payment methods are supported?
Support T/T telegraphic transfer, L/C letter of credit, credit card and PayPal, with a regular 30% deposit and 70% settlement before shipment. Please refer to "Secure Payment" for details.
5、 How to calculate the freight cost?
Freight is quoted based on batch volume (CBM)/weight, route, and destination port. Please provide the receiving country/city and postal code when inquiring, and we will offer multiple options such as FOB, CIF, and door-to-door (DDP) for your comparison.
6、 Can we send the samples first?
- Okay. The sample fee and courier fee are borne by the buyer, and the sample fee can usually be deducted from the payment after placing a bulk order.
- Spot samples are usually sent out within 3-5 working days; Customized samples need to be arranged according to the sampling cycle.
7、 How to do quality inspection and inspection?
- After production is completed, we will conduct factory self inspection on the quantity, appearance, and functionality, and provide inspection photos or videos.
- Support buyers or third-party inspection agencies (such as SGS, BV) to inspect the goods at the factory. Please inform us in advance during production scheduling to arrange the time.
- If a third-party testing report is required, the cost shall be borne by the commissioning party.
8、 What are the packaging and export standards?
All products adopt export standard reinforced packaging, including corner protection, moisture-proof treatment, and if necessary, ISPM 15 fumigation wooden frame. We can add pallets, print labels and packing numbers as needed.
9、 What should I do if the received goods are damaged or have quality issues?
Please check the outer packaging before signing for it. If any abnormalities are found, take photos on the spot and keep the proof. After receiving the goodsWithin 3 working dayscontact us. After verification, we will arrange for replacement parts, repairs, or claims according to the contract agreement.
10、 How to start cooperation?
You can add the intended productCollectionOr submit directlyOnline InquiryPlease specify the style, quantity, and destination port. The sales consultant will contact you within 1 working day and provide a formal quotation.
If you have any questions, please contact us: service@frunicha.com / (+86) 400-888-8888
